Keywords: Crisis communication
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Journal Articles
Journal Articles
Journal of Product & Brand Management (2025) 34 (8): 1224–1240.
Published: 19 September 2025
... posts from 98 global brands across 11 industry sectors on X between March and September 2020. Findings Four major topics emerged – crisis communication and initiatives, social and environmental issues, product/brand promotion and social engagement and brand updates – encompassing 17 underlying...
Includes: Supplementary data

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