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Keywords: Warranty management
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Journal Articles
Journal of Product & Brand Management (2013) 22 (2): 161–171.
Published: 12 April 2013
... to provide guidelines for the steps needed to implement and evaluate a warranty policy within a context of a high tech global company. Additionally, this case research study's key contribution lies in its attempt to address warranty management processes within a multitude of a firm's departments. Furthermore...
