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Keywords: Customer satisfaction
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Journal Articles
Wholly employee-owned firms outperform competitors in federal contracting
Available to Purchase
Journal of Participation and Employee Ownership (2025) 8 (3): 134–142.
Published: 10 November 2025
...: conforming to requirements and to standards of good workmanship; forecasting and controlling costs; adherence to schedules; reasonable and cooperative behavior and commitment to customer satisfaction; complying with the requirements of the small business subcontracting plan; integrity and business ethics...
Journal Articles
Haier’s GE Appliance Division: acquisition and outlook
Available to Purchase
Journal of Participation and Employee Ownership (2025) 8 (1-2): 3–15.
Published: 16 December 2024
... Participatory management Corporate culture Innovation Customer satisfaction In 2016, the Haier Group, a Chinese firm, acquired the General Electric (GE) Appliance Division. Many feared this would be the end of GE appliances. However, the opposite appears to have occurred. By July 2021, a new $60m...
