Decision support in selecting maintenance organization

Selecting a satisfactory maintenance organization to support costly and technologically advanced assets with a long life‐cycle is not easy. There are numerous objectives to fulfill and many are changing. There are many fuzzy and multi‐dimensional decision criteria and significant uncertainties and risks. Additionally, stakeholders from industry and government may not share similar interests, and this restricts the range of alternative solutions. Yet, we must select the complete maintenance organization for these assets to ensure product integrity through life compliant to end‐user needs. This paper discusses how the Analytic Hierarchy Process is applied in a method to identity the preferred maintenance organization for one particular weapons system of the Norwegian Army. We also find it necessary to evaluate the robustness of the decision using Monte Carlo simulations and to employ sensitivity analyses to identify critical success factors.