Issues

The impact of customer value co-creation in online medical consultation on customer service well-being

Jiamin Peng; Chi Fu; Yujuan Guo; Lingwen Huang
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When family is less indulging: effect of family motivation on self-control behavior

Yunjia Chi; Lin Jiang; Yixuan Zeng; Xuchen Bai
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Under what conditions will I let social robots into my home? A configuration theory perspective

Yajie Gao; Yaping Chang; Yinghao He; Zhihao Yu
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Consumer perceptions of AI chatbots on Twitter (X) and Reddit: an analysis of social media sentiment and interactive marketing strategies

Christian Graham; Rusty Stough
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Unveiling the Metaverse retail environments: understanding consumer gratifications and buying behavior

Kanchan Pranay Patil; Justin Paul; Vijayakumar Bharathi S; Dhanya Pramod
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Made-to-measure: defining the consumption values of 3D body scanning technology and its impact on consumer experience

Min Jung Kim; Hyo Jung (Julie) Chang
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