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Journal Articles
Journal Articles
Journal of Research in Interactive Marketing (2023) 17 (1): 94–109.
Published: 03 February 2022
...Do Yuon Kim; Hye-Young Kim Purpose This study examined how social media influencers create and leverage followers' attachment to deliver marketing messages by applying human brand theory and attachment theory. Design/methodology/approach An online self-administered survey by 490 US adults who...
Journal Articles
Journal of Research in Interactive Marketing (2021) 15 (4): 661–684.
Published: 14 July 2021
..., company response style (personalized vs automatic) and complaint source (ordinary Twitter user vs influencer) were manipulated to test the hypotheses. Findings Complaint source moderates the effect of company response style on brand image, purchase intention and electronic word-of-mouth (eWOM). Thus...

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