...Christian Graham; Rusty Stough Purpose This study investigated consumer perceptions of AI chatbots focusing on sentiment analysis across Twitter (X) and Reddit during ChatGPT3 through ChatGPT4 launches. It identifies user sentiments: positive, negative, or neutral and explores their impact...

... et al., 2022). Based on our review, we examine nascent research along five dimensions: scale development, big data, text analysis and netnography, sentiment analysis and biometrics. Each of these categories had (1) a sufficient number of articles published over the last three...

...Gowhar Rasool; Anjali Pathania Purpose One of the major challenges within the airline industry is to keep pace with the changing customer perception toward their service quality. This paper aims to demonstrate how sentiment analysis of user-generated big data can be used to research airline...