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Keywords: After-sales service
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2000) 14 (2): 160–177.
Published: 01 April 2000
..., the focus during service delivery should also concentrate on reinforcing customer expectations on the strengths of the service provider. © MCB UP Limited 2000 Service quality Complaints Consumer behaviour Customer service After-sales service Increased competition Increased...
