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Keywords: Brazil
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Journal Articles
Symbiotic relationships in educational services for vulnerable adolescents
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2020) 34 (6): 819–831.
Published: 07 May 2020
... the impacts of these differences (e.g. using accessible language). Since its foundation in 1985, CEAP has assisted more than 6,000 boys from socially vulnerable situations. While the free educational institutions in Brazil are rife with problems, CEAP achieves superior indexes in education...
Journal Articles
Consumer reaction to service failure and recovery: the moderating role of attitude toward complaining
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2009) 23 (7): 462–475.
Published: 09 October 2009
... of the strength of the relationships. Previous research has not found a moderation effect in this level. © Emerald Group Publishing Limited 2009 Service failures Complaints Consumer behaviour Brazil An executive summary for managers and executive readers can be found at the end of this article...
