.... We conclude our paper with a discussion of our findings and their practical implications. J. Enrique Bigné can be contacted at: enrique.bigne@uv.es © Emerald Group Publishing Limited 2008 Communication technologies Supply chain management Travel An executive summary...

... (see Sempels, 2002). The importance of business services based on information and communication technology (ICT) has been increasing dramatically since the commercialization of internet and mobile technologies. Successful operation of companies in almost all industries is becoming highly dependent...

... of the paper lies in the light shed on usage behaviour and attitudes, and in the practical implications of these findings for service providers. Information services Communication technologies Virtual banking Invoicing Internet shopping An executive summary for managers can be found at the end...