...Nimra Khan; Karishma Trivedi; Pushpendra Priyadarshi Purpose This study aims to examine the extent to which the employment conditions of gig workers in India’s ride-hailing platforms align with fairwork and decent work standards and the associated consequences on their well-being and performance...

...Simona Bilancia; Massimiliano Delfino; Umberto Gargiulo; Francesca Maffei Purpose The purpose of this paper is to examine public and private international instruments designed to guarantee decent work standards. In a context where the International Labour Organisation (and international...

... is the recognition of human dignity as a common, emergent theme connecting all three streams and positions decent work as a vital, but partial, mediating construct. From these linkages, a set of testable propositions is derived to guide future empirical research. Practical implications The framework provides...

.... Design/methodology/approach This viewpoint article explores the often-overlooked role of customers in shaping the parameters of decent work within the service sector, particularly in the context of tourism and hospitality. Findings The aim of this viewpoint paper is to spark enhanced theoretical...

... 03 11 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Conceptual Customer service Digital Digitization Service innovation Technology and service SDG 8 SDG 9 Decent work Industry Innovation and infrastructure The United...