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Keywords: Emotional fatigue
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2026) 40 (5): 697–712.
Published: 04 February 2026
... develop a model that links perceived achievement and interactivity affordances to competence frustration and emotional fatigue, while specifying social support as a buffering resource. The authors empirically evaluate this model through partial least squares structural equation modeling analysis of online...
