... Resistance behaviour Innovation Customers Individual behaviour In addressing the above issues, this paper presents the results of a multivariate analysis and provides new evidence on consumer resistance to computer-based technologies in the context of internet banking services. The paper consists...

... be contacted at: p.patterson@unsw.edu.au © Emerald Group Publishing Limited 2011 Health services Services marketing Individual behaviour Personality Employee attitudes Thailand An executive summary for managers and executive readers can be found at the end of this article...

... measured students’ personal values associated with higher educational services and linked them to behavioral outcomes. Our paper attempts to fill this important gap in the literature. © Emerald Group Publishing Limited 2011 Consumer behaviour Individual behaviour Higher education Customer...

... with dysfunctional employees has been discussed from the perspectives of managers, employees and customers. Anthony Patterson can be contacted at: a.patterson@liv.ac.uk © Emerald Group Publishing Limited 2010 Customers Retail trade Problem employees Individual behaviour Service levels...

... Individual behaviour Influence Most consumer behavior models recognize social influence as an important component of the decision‐making process. Others have been shown to affect consumer decision processes, whether they were known or unknown to the target, present during the choice task or simply...

... to the inadequacies of past theories to explain the totality of fan behavior. The usefulness of the typology is demonstrated by offering specific segmentation strategies for each classification. Finally, directions for future research are presented. © MCB UP Limited 1999 Sport Individual behaviour...

.... behavioral repertoires provide an effective means for doing so. © MCB UP Limited 1997 Employee attitudes Individual behaviour Organizational performance Services marketing The process of delivering a service involves a chain of related services and servers and the successful enactment...

... staff, work peers, and other employees, is a sign to CCP that is likely to be embraced in their interactions with customers. © MCB UP Limited 1994 Customer orientation Customer satisfaction Customer service Individual behaviour Management Marketing Personnel Training...