... use) to lessen job stress and increase job satisfaction in highly demanding frontline healthcare service roles. Specifically, the authors investigated the extent to which different humour styles (affiliative, self-enhancing and self-defeating humour) influenced job stress and ultimately job...

... of employee involvement in customer value co-creation. Cross-functional cooperation Customer orientation Employee involvement in customer value co-creation Job satisfaction Job stress Service employees In the past two decades, value co-creation has been receiving great attention in both...