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Keywords: MLQ
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Journal Articles
Exploring the relationship between service orientation, employee engagement and perceived leadership style: a study of managers in the private service sector organizations in India
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2015) 29 (1): 59–70.
Published: 09 February 2015
... of 106 has been used for the analysis. Instruments used for perceived leadership style are as follows: Multifactor Leadership Questionnaire (MLQ-5X short form); Employee Engagement E3 (DDI) and Service Orientation (Frimpong and Wilson, 2012). Findings – Service orientation is found to be strongly...
