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Keywords: Patient participation
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Journal Articles
Configural algorithms of patient satisfaction, participation in diagnostics, and treatment decisions' influences on hospital loyalty
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2013) 27 (2): 91–103.
Published: 24 May 2013
... in Taiwan and applied fuzzy set qualitative comparative analysis (fs/QCA) to explore the sufficiency conditions for patient loyalty. Findings – The findings support the conclusion that the three conditions (patient satisfaction, patient participation in the process of diagnosis, and patient...
