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Keywords: Patient-centred healthcare
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Journal Articles
Configural algorithms of patient satisfaction, participation in diagnostics, and treatment decisions' influences on hospital loyalty
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2013) 27 (2): 91–103.
Published: 24 May 2013
... of their participation in the service decision stages. © Emerald Group Publishing Limited 2013 Patient participation Satisfaction Loyalty fs/QCA Patient-centred healthcare Patient care Customer loyalty Customer satisfaction Taiwan An executive summary for managers and executive readers...
