... between personality, emotional exhaustion and service performance among call center employees. Call centres Performance measurement (quality) Emotional dissonance Personality Absenteeism Employee turnover An executive summary for managers and executive readers can be found at the end...

... Market orientation Marketing strategy Response flexibility Competitive advantage Services Performance measurement (quality) An executive summary for managers and executive readers can be found at the end of this article. In the era of globalization, which has brought about...