... today (Alcott, 1991), thanks in large part to the increasing usage of scanning technology, as well as the addition of customized waiting lines such as various types of express lines, the checkout wait has remained a long‐standing necessary irritant. Customer satisfaction Point of sale Retail...

.... Suggests that the expectations and perceptions of customers influence their actual experience of waiting at the point of sale. Offers hints on improving customers′ waiting experiences. HATING TO WAIT: MANAGING THE FINAL SERVICE ENCOUNTER Paula J. Haynes Businesses have done much to reduce how long...