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Keywords: Pre-encounter affect
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Journal Articles
Subtle but spotted? Influencing factors of customer-perceived weight discrimination
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2019) 33 (5): 532–546.
Published: 23 August 2019
... Other customers Self-esteem Frontline employee Overweight Marketplace discrimination Pre-encounter affect Overweight is a severe problem in developed countries. Over 70 per cent of the US population is overweight (National Center for Health Statistics, 2018). Worldwide, the overweight...
