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Keywords: Production services
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Journal Articles
Employee perspectives of service quality in the supermarket sector
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2009) 23 (6): 407–421.
Published: 11 September 2009
... of five internal service success factors that influence service quality. John Gountas can be contacted at: j.gountas@latrobe.edu.au © Emerald Group Publishing Limited 2009 Customer services quality Production services Internal marketing Employee attitudes An executive summary...
