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Keywords: Psychological capital
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2014) 28 (5): 380–390.
Published: 05 August 2014
... psychological capital as an outcome of work engagement. Customer service research highlights the impact of employee attitudes and behaviors on customer satisfaction. More recently, this relationship has been examined in reverse, evaluating how customer emotions influence the employee. Unfortunately, previous...
