... Equity Gender Role conflict Quality of life Social cohesion Reflexivity Polarization has become one of the defining features of our time. Across societies, ideological, political, cultural and generational divides are deepening (Weber et al., 2021 ; Schoenmueller, Netzer, and Stahl...

...Donald C. Barnes; Joel E. Collier; Stacey Robinson Purpose – The purpose of the current research is to evaluate how customer contact level and customer service-based role conflict influence the relationship between customer emotions and work engagement, while simultaneously evaluating...

...Philip E. Varca Purpose This paper aims to examine the relationship between empathy and role stress among front line employees (FLEs). The goal was to test the hypothesis that emotionally critical aspects of the service encounter are central to role conflict. Design/methodology/approach...

... 2007 Role conflict Lawyers Services marketing Marketing strategy Organizations United States of America An executive summary for managers can be found at the end of this article. The role lawyers play in society has an intimate connection to the lives of many of us...

... masters can result in role conflict and the present effort presents and tests a framework for understanding possible antecedents and consequences of such role conflict. Survey data collected from 200 telephone service employees in an insurance company revealed at least partial support for the following...