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Keywords: Service robot ethics
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Journal Articles
How service robot design shapes moral disengagement during service failures
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing 1–24.
Published: 24 June 2026
... 21 01 2026 17 03 2026 21 04 2026 © 2026 Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Moral disengagement Service robot ethics Appearance Interaction style Service failure severity Health care Hospitality Service failures...
Includes: Supplementary data
