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Keywords: Service workers
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Journal Articles
Break the silence: managing professional identity of FLEs with invisible disabilities toward inclusive services
Available to PurchaseDavi Sampaio Marques, Tereza Cristina Batista de Lima, Sofia Batista Ferraz, Luis Eduardo Brandão Paiva
Journal:
Journal of Services Marketing
Journal of Services Marketing (2025) 39 (8): 932–948.
Published: 07 November 2025
... employees Service workers Professional identity Vulnerability Inclusion Workforce diversity is a central issue in the global economy, challenging service managers to understand its dynamics and eliminate biases hindering inclusion (Byrd and Scott, 2024 ; Mor Barak, 2022). There is an urgent...
