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Keywords: Tourism and hospitality industry
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Journal Articles
Service inclusion for tourists with disabilities: scale development and validation
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2022) 36 (7): 977–990.
Published: 21 July 2022
... it for nomological validity by examining the relationship between service inclusion and tourists’ perceptions of their well-being. Originality/value To the best of the authors’ knowledge, this study is the first to develop measurement scale for service inclusion in the tourism and hospitality industry. The scale...
