Skip to Main Content
Keywords: Transformative potential
Close
Follow your search
Access your saved searches in your account

Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles
Journal of Services Marketing (2024) 38 (8): 1089–1098.
Published: 09 October 2024
...Phil Klaus; Karen Edwards; Daniela Norvik; Aikaterini Manthiou; Van Ha Luong Purpose This study aims to explore the transformative potential of universal design (UD) principles in changing servicescapes to enhance consumer experiences and foster inclusive practices across various sectors...

or Create an Account

Close Modal
Close Modal