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Keywords: Transformative service mediator
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Journal Articles
Caregivers as transformative service mediators: navigating vulnerability and well-being
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing 1–19.
Published: 29 April 2026
...Yun (Millie) Su; Caroline S.L. Lim; Vanessa Liu Purpose This study aims to conceptualize family caregivers as transformative service mediators (TSMs) who navigate vulnerabilities while shaping well-being outcomes within caregiving dyads. It examines how they mediate service interactions...
Journal Articles
Mediating roles of frontline employees in transformative service processes
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2024) 38 (5): 549–563.
Published: 28 February 2024
... debate on mediation in transformative services and contribute to the literature by extending and refining the established conceptual and empirical understandings of the role of transformative service mediators in consumers’ well-being. Ane Bast can be contacted at: ane.bast@inn.no 21 09 2023...
