Pharmaceutical care has caused considerable attention in the pharmacy literature, because this concept alters the care and services that pharmacists provide to the public. In the pharmaceutical care concept, pharmacists must ultimately accept their responsibility not only to dispense drugs but also to identify, correct and prevent drug‐related problems. Pharmaceutical care represents a significant transition in the profession of pharmacy, where the primary focus is the patient and outcomes of care rather than the distribution of drug products. This article evaluates the concept of pharmaceutical care as a standard of quality care for many hospital pharmacy practices. As pharmacy directors accept this concept and pharmacists begin to provide pharmaceutical care, it is important to elaborate the concept further.
Article navigation
1 February 2001
This article was originally published in
Managing Service Quality
Case Report|
February 01 2001
The role of quality in pharmaceutical care management
Waleed M.S. Al‐Shaqha;
Waleed M.S. Al‐Shaqha
Waleed M.S. Al‐Shaqha is based at the European Centre for TQM, University of Bradford, Bradford, UK.
Search for other works by this author on:
Mohamed Zairi
Mohamed Zairi
Mohamed Zairi is SABIC Chair for Best Practice, European Centre for TQM, University of Bradford, Bradford, UK.
Search for other works by this author on:
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
2001
Managing Service Quality: An International Journal (2001) 11 (1): 32–39.
Citation
Al‐Shaqha WM, Zairi M (2001), "The role of quality in pharmaceutical care management". Managing Service Quality: An International Journal, Vol. 11 No. 1 pp. 32–39, doi: https://doi.org/10.1108/09604520110365936
Download citation file:
530
Views
New and popular articles
Suggested Reading
THE MARKET FORCES INFLUENCING THE PERFORMANCE OF US DRUG STORE CHAINS
Retail and Distribution Management (June,1991)
Foreign exchange risk and firm value: an analysis of US pharmaceutical firms
Managerial Finance (March,2002)
Educational Restructuring in the USA: Movements of the 1980s
Journal of Educational Administration (April,1991)
A view from America
Managing Service Quality: An International Journal (February,1991)
Developing a quality index for US airports
Managing Service Quality: An International Journal (August,2000)
Related Chapters
Tracking the Aftermath of a Corporate Scandal from a Network Perspective: The Case of Roche in Turkey
Business, Society and Politics
MNEs Contribution to the Indian Pharmaceutical Sector
Multinational Enterprises and Sustainable Development
The Contribution of the Pharmaceutical Industry to the Health Status of the Developing World
Multinational Enterprises and Sustainable Development
Recommended for you
These recommendations are informed by your reading behaviors and indicated interests.
