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Volume 3, Issue 4
1 April 1993
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 3, Issue 4
Research Article| April 01 1993

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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1993
Managing Service Quality: An International Journal (1993) 3 (4): 45–48.
https://doi.org/10.1108/EUM0000000003181

Outlines the progress that East Midlands Electricity has made in implementing total quality management in the midst of privatisation. Includes a discussion of problems encountered. Argues that TQM progress has been continually reviewed and the results have been used to refocus the quality initiatives.

Keywords:
ELECTRICITY INDUSTRY, PRIVATIZATION, TQM
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© MCB UP Limited
1993
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