Total Quality Service

Independent Total Quality Management Consultant with a decade of experience in all sectors of industry and the public service. He is author of Quality through People – A Blueprint for Proactive TQM,the Total Quality Series of workbooks covering total quality methods, Total Quality Principles and the UK Quality Award, and several other publications. He appreciates feedback on his articles and may be contacted at Jon Choppi n Consultancy, Freepost, Sible Hedingham, Essex CO9 3BR. Tel/Fax: 0787 461227.