Quality improvement in the NHS

Pioneer in bringing the quality revolution to the UK. He spent most of his business life in the computer industry. When he became the director of quality management for Honeywell, he became one of the first in that position in the UK. In 1983 he established Crosby Associates Ltd for Philip Crosby, and since 1988 has been very much involved in writing and developing his own concepts. This article has been excerpted from John Macdonald’s book But We Are Different ...Quality for the Service Sector, available from John Macdonald Associates Ltd, 16 Woodcote Avenue, Wallington, Surrey SM6 0QY. Tel/Fax: 0181 647 0160.