Quality is bringing back a key service element ‐ ownership

Jon Choppin is an independent Consultant, and has worked for over a decade with a wide variety of organizations in all sectors of Industry and the Public Service. He is author of Quality through People, Total Quality ‐ The Great Trek, and many other workbooks and articles. He chaired the British Quality Foundation’s working party on the “Principles of TQM”, and is Chairman of the BQF TQ Professionals Group. He can be contacted on 01787 461227, or Freepost, Sible Hedingham, Essex CO9 3BR, UK