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Volume 1, Issue 3
1 March 1991
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 1, Issue 3
Review Article| March 01 1991

Attitude and commitment Available to Purchase

SAMUEL COWGILL
SAMUEL COWGILL
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1991
Managing Service Quality: An International Journal (1991) 1 (3): 127–128.
https://doi.org/10.1108/eb006135

How many times have we returned goods due to shoddy workmanship, bitterly complaining at the time lost and expense taken, not to mention the frustration and disappointment? How often do we avoid shops due to an assistant's off‐hand manner?

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© MCB UP Limited
1991
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