Article navigation
Volume 1, Issue 4
1 April 1991
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 1, Issue 4
Review Article| April 01 1991

The goal for the future

Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1991
Managing Service Quality: An International Journal (1991) 1 (4): 233–235.
https://doi.org/10.1108/eb006139

TQM has empowered individuals to expand their horizons of personal quality and collective responsibility. This was highlighted at a recent conference held in Boston, USA.

This content is only available via PDF.
© MCB UP Limited
1991
You do not currently have access to this content.
Don't already have an account? Register

Purchased this content as a guest? Enter your email address to restore access.

Pay-Per-View Access
$41.00
Rental
This article is also available for rental through DeepDyve. Read this now at DeepDyve
136 Views

New and popular articles

A sensemaking perspective on the drivers, boundary conditions, and outcomes of frontline employee bricolage
Mind your tone: how swear words in online complaints influence bystander perceptions of airlines and hotels
Unlocking the relationship between depth and breadth of servitization and product innovation: the moderating effects of digitalization and market competition
Understanding actor engagement through psychological ownership: a multi-sport brand perspective

Suggested Reading

Boston sport organizations and community disaster recovery
Disaster Prevention and Management: An International Journal (February,2016)
Developing future business and civic leaders: the Emerging Leaders Program
Management Decision (November,2007)
Improving check-in (C/I) process: an application of the quality function deployment
International Journal of Quality & Reliability Management (October,2018)
Boston tidal barrier, UK: adapting to climate change and delivering social outcomes
Proceedings of the Institution of Civil Engineers - Civil Engineering (January,2021)
Disaster preparedness and trauma first aid at the 2025 Boston marathon
International Journal of Emergency Services (January,2026)

Related Chapters

The Role of Higher Education Institutions in Urban Climate Transformation
Higher Education and SDG11: Sustainable Cities and Communities
Preparing Officers to Build a Culture of Preparedness: A Case Study of the Boston Marathon Bombings
The Role of Law Enforcement in Emergency Management and Homeland Security
The Architecture of City Identities: A Multimodal Study of Barcelona and Boston
Multimodality, Meaning, and Institutions

Recommended for you

These recommendations are informed by your reading behaviors and indicated interests.

Cited By

Google Scholar
This Feature Is Available To Subscribers Only

or Create an Account

Close subscription notice
Close access options