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Volume 1, Issue 6
1 June 1991
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 1, Issue 6
Research Article| June 01 1991

Life after Deming

J. Delsanter
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1991
Managing Service Quality: An International Journal (1991) 1 (6): 329–333.
https://doi.org/10.1108/09604529110028887

Focuses on organizational restructuring at Florida Power & Light in the USA, winner of the International Deming Prize for business excellence. Continues with an overview of the different ways in which the company has sought to keep implementing continuous improvement measures. Concludes with the company CEO′s statement that winning the Deming is merely a stopping point in the ongoing journey of quality improvement.

Keywords: DEMING, KAIZEN, ORGANIZATIONAL RESTRUCTURING, USA
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© MCB UP Limited
1991
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