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Volume 2, Issue 1
1 January 1992
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 2, Issue 1
Research Article| January 01 1992

Different approaches

Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1992
Managing Service Quality: An International Journal (1992) 2 (1): 49–54.
https://doi.org/10.1108/09604529210029047

Examines various approaches to implementing TQM in the service industry, specifically within the Avon Training and Enterprise Council. Explains how management commitment to TQM can be achieved and maintained in service organizations. Details the key differences and similarities between service and manufacturing organizations. Outlines different methods of measuring TQM progress in the organization.

Keywords: IMPLEMENTATION, PERFORMANCE MEASUREMENT, SERVICE INDUSTRIES, TQM, TRAINING AND ENTERPRISE COUNCILS
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© MCB UP Limited
1992
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