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Volume 2, Issue 3
1 March 1992
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 2, Issue 3
Research Article| March 01 1992

Managing performance

Philip Atkinson
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1992
Managing Service Quality: An International Journal (1992) 2 (3): 167–169.
https://doi.org/10.1108/09604529210029272

Discusses cultural change within a leading division of a finance house, which had managed change through turbulent times by emphasizing teamwork. Outlines procedures for managerial change, with particular reference to managing difficult people and poor performers. Explores techniques of setting performance standards.

Keywords: CORPORATE CULTURE, TQM, EMPLOYEE ATTITUDES
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© MCB UP Limited
1992
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