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Volume 2, Issue 4
1 April 1992
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 2, Issue 4
Research Article| April 01 1992

Viewpoint Training ‐ a waste of effort?

Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1992
Managing Service Quality: An International Journal (1992) 2 (4): 183–185.
https://doi.org/10.1108/09604529210029308

Raises questions about the effectiveness of education and training for service quality. Suggests that the effectiveness of training can be enhanced by using facilitators to help transfer new skills into the workplace.

Keywords: TRAINING, CUSTOMER CARE, QUALITY PROGRAMMES
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© MCB UP Limited
1992
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