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Volume 2, Issue 4
1 April 1992
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 2, Issue 4
Research Article| April 01 1992

Power to the people Available to Purchase

James Creelman
James Creelman
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1992
Managing Service Quality: An International Journal (1992) 2 (4): 221–223.
https://doi.org/10.1108/09604529210029399

Explores the methods used by the Central Division of the National Grid Company to educate their employees on the benefits of TQM, thus smoothing the transfer from the public to the private sector.

Keywords:
ELECTRICITY INDUSTRY, TQM, TRAINING, EMPLOYEE DEVELOPMENT, BENEFITS
This content is only available via PDF.
© MCB UP Limited
1992
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