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Volume 2, Issue 5
1 May 1992
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 2, Issue 5
Research Article| May 01 1992

Trust in teams Available to Purchase

Hugh Koch;
Hugh Koch
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John M. Sabugueiro
John M. Sabugueiro
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1992
Managing Service Quality: An International Journal (1992) 2 (5): 279–281.
https://doi.org/10.1108/09604529210029515

Outlines team development at the Aylesbury Vale Community Health Care NHS Trust, highlighting structure, culture and techniques of QITs, and the bias for action. Suggests that the key to empowerment is showing staff that they have gained the skill, confidence and support from senior management to innovate and change/improve the service.

Keywords:
NATIONAL HEALTH SERVICE, ORGANIZATIONAL CHANGE, TEAMWORK, CORPORATE CULTURE
This content is only available via PDF.
© MCB UP Limited
1992
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