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Volume 3, Issue 4
1 April 1993
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 3, Issue 4
Research Article| April 01 1993

Activating prosperous teamwork

R. Courtney
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1993
Managing Service Quality: An International Journal (1993) 3 (4): 13–17.
https://doi.org/10.1108/EUM0000000003174

Considers how an organisation decided a quality approach was needed to help it achieve its strategicobjectives. Suggests a number of steps for implementing a quality programme: research, action, building commitment, overcoming difficulties, and maintaining continuous improvement. Offers an account of how the Business Technology Finance Division of Lloyds Bowmaker first selected a suitableresearch model and then progressed with project teamwork and management commitment.

Keywords: COMMITMENT, TEAMWORK, TECHNIQUES, TQM
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© MCB UP Limited
1993
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