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Volume 3, Issue 6
1 June 1993
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 3, Issue 6
Research Article| June 01 1993

The Course for Higher Education Available to Purchase

R. Varey
R. Varey
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1993
Managing Service Quality: An International Journal (1993) 3 (6): 45–49.
https://doi.org/10.1108/EUM0000000003205

Tries to determine what constitutes quality in higher education. Assesses who are the customers of higher education and what should be measured. Outlines the developments at Sheffield Business School which aim to provide a more satisfying learning experience for students.

Keywords:
QUALITY, HIGHER EDUCATION, UNIVERSITIES, UNDERGRADUATES, CUSTOMER SATISFACTION
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© MCB UP Limited
1993
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