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Volume 4, Issue 2
1 April 1994
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 4, Issue 2
Conceptual Paper| April 01 1994

Changing Token Joint Working into Successful Service Partnership

Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1994
Managing Service Quality: An International Journal (1994) 4 (2): 51–54.
https://doi.org/10.1108/09604529410796233

Examines in detail multi‐agency provision (MAP), which is now common in public services. The public service sector is being turned upside down and it is important to have a properly‐designed approach from beginning to end. Shows that MAP can be developed within a TQM framework provided that all the necessary prerequisites are applied.

Keywords: Local government, Partnering, Service, Service industries, United Kingdom
© MCB UP Limited
1994
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