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Volume 4, Issue 3
1 June 1994
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 4, Issue 3
Conceptual Paper| June 01 1994

The Route to Total Quality Management – Part One Available to Purchase

John McDonnell
John McDonnell
Works for Applied Economic Solutions.
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© Company
1994
Managing Service Quality: An International Journal (1994) 4 (3): 41–45.
https://doi.org/10.1108/09604529410796242

Examines the background to TQM, principally from the perspective of the Deming method. Closes with a brief comment about the application of TQM in McDonnell’s home territory of Australia – a topic which will be pursued in greater detail in a subsequent article.

Keywords:
Australia, Denning, TQM
© Company
1994
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Suggested Reading

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