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Volume 6, Issue 1
1 February 1996
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 6, Issue 1
Technical Paper| February 01 1996

How ‐ and why ‐ TQM is fundamentally flawed

Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1996
Managing Service Quality: An International Journal (1996) 6 (1): 6–9.
https://doi.org/10.1108/09604529610108045

Discusses the insights offered by Stephen R. Covey in his book Seven Habits of Highly Effective People. Outlines the Seven Habits programme and concludes that it provides a set of tools to start the reader on the journey towards the principle‐centred leadership paradigm.

Keywords: Effectiveness, Kaizen, Organizational change, Self‐development, TQM
© MCB UP Limited
1996
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