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Volume 6, Issue 2
1 April 1996
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 6, Issue 2
Case Report| April 01 1996

Promoting TQM through national quality awards ‐ the Austrian experience

Johann Jäger
Johann Jäger is Managing Director of Austrian Corporate Research (ACR), Austria
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1996
Managing Service Quality: An International Journal (1996) 6 (2): 17–21.
https://doi.org/10.1108/09604529610693352

Discusses the Austrian Quality Awards and provides their background. Outlines reasons for introducing the awards and lists possible benefits. Examines the details of the Austrian Quality Awards and discusses some details. Considers the role of TQM in society, the community and industry.

Keywords: Austria, Industry, Managers, Quality, Standards, TQM
© MCB UP Limited
1996
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