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Volume 6, Issue 3
1 June 1996
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 6, Issue 3
Case Report| June 01 1996

Service as strategy at KHS Maschinen‐und Anlagenbau

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Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1996
Managing Service Quality: An International Journal (1996) 6 (3): 27–30.
https://doi.org/10.1108/09604529610115849

Describes how KHS Maschinen‐und Anlagenbau is transforming its service operation to strengthen customer relationships and accelerate growth.

Keywords: Customer service, Improvement, Industry
© MCB UP Limited
1996
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