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Volume 6, Issue 5
1 October 1996
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 6, Issue 5
Technical Paper| October 01 1996

The service concepts in practice: compromises in high street trading

;
T. Alistair
Professor of Operations Management at London Business School, London, UK
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J. Nicholson
Professor of Operations Management at London Business School, London, UK
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1996
Managing Service Quality: An International Journal (1996) 6 (5): 53–56.
https://doi.org/10.1108/09604529610127116

Describes the “high street trading exercise” and its value in revealing the theory of service management and the impact it has had on the student learning process. Also provides a means of researching particular perspectives on comparative service contexts.

Keywords: Operations management, Retail trade
© MCB UP Limited
1996
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