Attempts to reveal the successful practices of three unique retail operations. Shows that the companies reviewed have a history of success but are also known for finding new ways to evaluate and value innovation. All three organizations are different in their configurations of environment, historical evolution, and merit structure, yet in their uniqueness they have similarities of visionary leadership, management that interfaces with leaders and workers on the front lines, empowerment to these workers, and practices of continually institutionalizing new approaches. In these cases, the originators of the businesses impart a continuity and cohesiveness that cannot be underemphasized. These are not stagnant workplaces. These enterprises are in a constant state of renewal; rapid changes in the world are embraced and addressed rather than resisted.
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February 01 1997
Practices of excellent companies in the retail industry
Sherrie La Vere;
Sherrie La Vere
School of Administration and Economics at California State University, Fullerton, California, USA
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Brian H. Kleiner
Brian H. Kleiner
School of Administration and Economics at California State University, Fullerton, California, USA
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Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1997
Managing Service Quality: An International Journal (1997) 7 (1): 34–38.
Citation
La Vere S, Kleiner BH (1997), "Practices of excellent companies in the retail industry". Managing Service Quality: An International Journal, Vol. 7 No. 1 pp. 34–38, doi: https://doi.org/10.1108/09604529710158283
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